faq

At Simply Celeste we strive to provide our customers with the best product possible. Made from all natural, eco-friendly, and sustain-ably grown, all-American farmed soy.  And, our candles are highly scented with only phthalate-free fragrance oils with cotton braided wicks. We use only the best products to assure you are getting a candle that will NOT affect your health.

All our candles are hand poured in small batches allowing us to control the quality of our craftsmanship. Each type of candle goes through on going tests to assure we get even burn, minimal soot, long scent throw, and long burn life. We believe that a quality candle doesn’t mean expensive, it means well made.  With DIY’s all over the Internet, anyone can learn how to melt some wax into a jar with a string in it and call it a candle.  That doesn’t mean it will burn properly or that you should spend your hard earned money on it.  Google lists 862,000,000 results when searching ‘candles’. A true candle craftsman knows how to match the wick size, fragrance, and candle size to produce a great burning candle.

Our soy wax candles are hand poured in small batches. Furthermore, our candles are made from all natural, eco-friendly, and sustainably grown, all-American farmed soy.  And, our candles are highly scented with only phthalate-free fragrance oils with cotton braided wicks.

Our candle burn times are approximates for each size container. They are:

• 4 oz Metal Tin – Approximately 10 hours
• 8 oz Jelly Jar – Approximately 37 hours
• 12 oz Status Jar – Approximately 55 hours
• 16 oz Mason Jar – Approximately 80 hours

Burn times will vary depending on the placement of your candle. For example, in a drafty area your candle will burn slightly quicker. Burn times will also vary depending on the height of your wick; the longer the wick, the quicker the candle will burn.

Our melts use a 100% soy and botanical oil blend that has excellent scent throw and exhibits vibrant colors. We add the same phthalate-free scents that we use in our candles therefore you can rest easy knowing these harmful chemicals are not being released into the air in your home, office, or wherever you choose to use our product.

Also referred to as tarts, our melts are soft cubes of scented soy wax that melts releasing true-to-life fragrance – filling your home with a scent of your choice. Unlike candles that burn with a wick, our Soy Wax Melts are placed in a melt warmer. Slowly warming our soy wax melts with a tea light or electric heating source will release the fragrance into the air.

Our soy wax melts are easy to use with any electric or non-electric scent warmer. First of all, always read and follow the instructions provided with your warmer. Start by removing one soy wax melt from clam shell and place it in the center of a clean and empty warmer bowl. To prevent overfilling, only use one melt at a time. Turn your warmer on. Your warmer will melt the soy wax, releasing the fragrance into air. In the event that the soy wax melt no longer releases fragrance, turn off your warmer to cool. Pop the hardened wax out of the warmer and dispose.  Finally, refill the warmer with another soy wax melt cube from the clam shell. Be sure to try all of our amazing scents!

We ship to all 50 US States, however, we do not ship to PO Boxes.

At Simply Celeste, we currently offer shipping via the USPS. We offer $5 Flat Rate Shipping and now offer FREE shipping on orders of $50 or more.

Our candles are now made on a made-to-order basis so please allow 5-7 days to complete and ship orders.  Once your order ships, standard ground shipping orders arrive in 3-8 business days. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information once your order has been received by the USPS.

At Simply Celeste, we take pride in our products. We want you to love your candles and get hours of enjoyment from them. However, in the unfortunate event that items arrive damaged in any way, contact us immediately. Please take pictures of the damaged item so that we can document the problem and either replace the item or issue a refund.

Our candles are now made on a made-to-order basis so please allow 5-7 days to complete and ship orders.  Once your order ships, standard ground shipping orders arrive in 3-8 business days. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information once your order has been received by the shipping courier.